Customer Due Diligence (CDD) services: The Process and Its Types

You may have come across the term “customer due diligence” or CDD while reading about compliance in different business contexts. It is a process that helps organizations to know their customers better and assesses the risks associated with them. In this blog post, we will explore the customer due diligence process and different types of CDD services.

The Process of CDD

Customer due diligence (CDD) is a risk management process that financial institutions use to identify and verify the identity of their customers. The purpose of CDD is to help financial institutions prevent, detect and report money laundering and terrorist financing.

There are three main types of CDD:

  1. Basic customer due diligence (BCDD)
  2. Enhanced customer due diligence (ECDD)
  3. Continuous monitoring

Financial institutions must carry out BCDD for all new customers. ECDD is required for higher-risk customers, and continuous monitoring must be carried out for all customers on an ongoing basis.

The CDD process typically includes the following steps:

  1. Customer identification and verification: Financial institutions must collect certain identifying information from their customers and verify that information using an independent source.
  2. Risk assessment: Financial institutions must assess the risks posed by their customers, taking into account factors such as the customer’s country of origin, business activities and transaction history.
  3. Customer acceptance: Financial institutions must decide whether to accept a customer based on the results of the risk assessment. If a customer is accepted, the financial institution must put in place appropriate measures to mitigate the risks posed by that customer. 4. Ongoing monitoring: Financial institutions must monitor their customers on an ongoing basis to ensure that they remain low-risk and to identify any changes in risk profile that could indicate money laundering or terrorist financing activity.

Types of CDD Services

There are four types of customer due diligence services: identity verification, watchlist screening, beneficial ownership determination, and enhanced due diligence.

Identity verification is the first step in the CDD process. It involves verifying that the customer is who they say they are. Watchlist screening is the second step in the CDD process. It involves checking the customer’s name against government watchlists to see if they are on any lists of concern. Beneficial ownership determination is the third step in the CDD process. It involves figuring out who owns or controls the customer’s company. Enhanced due diligence is the fourth and final step in the CDD process. It involves going above and beyond the usual CDD measures to gather more information about a high-risk customer.

Pros and Cons of CDD Services

There are many different types of customer due diligence (CDD) services available, and each has its own pros and cons. It’s important to understand the process and what type of service is best for your business before making a decision.

The most basic CDD service is simply verifying the identity of your customer. This can be done through a government-issued ID or by using a third-party service that specializes in identity verification. The benefit of this type of service is that it’s quick and easy to set up. However, it may not be enough to meet all of your CDD needs.

Another common CDD service is screening for sanctions and adverse media. This involves running background checks on your customers to see if they’ve been involved in any activities that would make them ineligible for doing business with you. The benefit of this type of service is that it can help you avoid working with high-risk customers. However, it can be time-consuming and expensive to set up.

If you’re looking for a more comprehensive CDD solution, there are companies that offer full-service solutions. These companies will handle everything from verifying identities to screening for sanctions and adverse media. The benefit of working with a full-service provider is that they can tailor a solution specifically for your needs. However, these services can be costly and may require long-term contracts.


No matter which type of CDD service you choose, there are both pros and cons to consider

How to Choose the Right CDD Service Provider

When it comes to choosing a CDD service provider, there are a few things you need to take into account. The first is the size of your business and the scale of your operations. If you’re a large company with international operations, then you’ll need a provider that can offer a comprehensive solution that covers all of your bases. On the other hand, if you’re a smaller business, you may be able to get by with a less comprehensive solution.

The second thing to consider is the nature of your business. If you’re in an industry that’s highly regulated, then you need to make sure that your provider has experience in dealing with those regulations. You don’t want to end up choosing a provider who isn’t familiar with the compliance requirements of your industry and ends up getting you into hot water.

Finally, you need to think about what kind of support you need from your provider. Do you need someone who can offer 24/7 support in case of any problems? Or would occasional email or phone support suffice? Make sure to choose a provider who can offer the level of support you need so that you can rest assured knowing that help is always available when you need it.


Customer due diligence (CDD) is a process used to verify the identity of customers and assess their suitability for doing business with a financial institution. The goal of CDD is to help financial institutions prevent, detect and report money laundering and terrorist financing. CDD involves collecting information about customers, understanding their business activities and risk profile, and ongoing monitoring of customer relationships. There are three types of CDD: initial, enhanced and on-going.

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